My paper, co-authored with Open Lab colleagues at Newcastle University, Clara Crivellaro, Adam W Parnaby, and Ahmed Kharrufa, titled "Hostile Systems: A Taxonomy of Harms Articulated by Citizens Living with Socio-Economic Deprivation" has now been published in the ACM CHI '24: Proceedings of the CHI Conference on Human Factors in Computing Systems. https://dl.acm.org/doi/10.1145/3613904.3642562

#digitalwelfare #welfarebenefits #universalcredit #egovernment #servicedesign #ethics #access #harms #responsibleinnivation