Further through the looking glass of WINZ in 2025. After failing to get anyone to answer the phone so I could book a phone appointment, I girded my loins and tried to book an in-person appointment using MyMSD.

It took me through the full rigmarole of choosing a day and time and showing a confirmation dialogue (no address for the office I'm supposed to go to I note). But when I clicked 'Confirm', it said;

"Sorry, MyMSD is experiencing a problem. Please try again later."

(1/3)

#WINZ #MyMSD

Now I have to book an appointment, so I can waste my time and that of a WINZ staff member, by going over all the same answers I just gave on the MyMSD form. But MyMSD can only book me an in-person appointment, despite the fact that I'm on a medical exemption for mental health reasons.

To get a phone appointment, I'll need to call the 0800 number and sit on the phone for an hour or 2. Waiting for a call centre worker to book me an appointment. Which they could let MyMSD do.

#WINZ #MyMSD