T.M. BaumgartnerI want to know what the CEOs are smoking to make them believe that the best way to improve the checkout experience is to have every single customer slowly learn the interface on a self-checkout system.
Maaaybe it makes a little sense at a grocery store where people go every week, but standing in line at Michael's for 20 minutes watching other people try to check out was just... painful.
Know your fucking audience, Michael's.
Frank