Michigan Legal Help - self represented litigants engaged with text flows for a duration of up to 150 days, with a median of 30 across multiple flows!

#LSCITC #LSCITC23 #Michigan #LegalAid #AccessToJustice #A2J

TIL about the concept and power of a "silver thread" - taking one client all the way through a journey early in development process.

Great talk about user centered design from #Truss CEO Everett Harper

#LSCITC #LSCITC23 #UserCenteredDesign #A2J #AccessToJustice

Great seeing old conference friends in person again! #LSCITC #LSCITC23
#PhoenixAZ sure is beautiful this time of year! At Botanical Gardens with @brycew
#LSCITC #LSCITC23