Paul Wermer, CC BY-NC-SA 4.0"So, I think in like five years, people are not going to be doing entry-level support tasks. They'll be doing other stuff, because why would you do that when the AI can just do it very well? "
So if I understand correctly, the AI will handle the easy stuff, and when there's a real problem they'll escalate to a human who learned how to work with customers (esp upset customers) how?
