When humans are so suspicious of AI that call center workers have to prove they're real, we've officially entered peak technological paranoia! 🤖📞 Humanity: maybe take a deep breath?
https://it.slashdot.org/story/25/06/28/1740215/call-center-workers-are-tired-of-being-mistaken-for-ai
#CallCenterLife #AIConfusion #HumanConnection
Call Center Workers Are Tired of Being Mistaken for AI - Slashdot
Bloomberg reports:
By the time Jessica Lindsey's customers accuse her of being an AI, they are often already shouting. For the past two years, her work as a call center agent for outsourcing company Concentrix has been punctuated by people at the other end of the phone demanding to speak to a re...
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The impact of Workforce Enablement Management on CX | LinkedIn
Ah, the age-old battle: Customer Experience (CX) vs. Employee Experience (EX) - what's more important? Merijn te Booij of Genesys helps us dive into this, pondering if cheerful employees are the secret sauce to happy customers. CEOs are finally waking up to blend CX and EX for growth, but hey, 81% only 'claim' to have an EX strategy. Talk about commitment issues! Who really 'owns' employee experience? And keeping call center agents chipper - it's not just about the coffee machine, folks. AI: friend or foe to these agents? Plus, let's peek into the world of omniscient monitoring tech – borderline creepy or super helpful? And where does WEM start and end in this circus? Let's hear some real examples of WEM boosting CX. And finally, trends in call centers: from demanding customers to the gig economy – it’ll be a wild ride!
Ah, der uralte Kampf: Kundenerlebnis (CX) gegen Mitarbeitererlebnis (EX) - was ist wichtiger? Merijn te Booij von Genesys hilft uns, in diese Frage einzutauchen, indem er darüber nachdenkt, ob fröhliche Mitarbeiter das Geheimrezept für zufriedene Kunden sind. CEOs wachen endlich auf, um CX und EX für Wachstum zu vermischen, aber hey, 81% behaupten nur, eine EX-Strategie zu haben. Das nennt man Bekentnisprobleme! Wer 'besitzt' wirklich das Mitarbeitererlebnis? Um Callcenter-Agenten bei Laune zu halten - geht es nicht nur um die Kaffeemaschine, Leute. KI: Freund oder Feind dieser Agenten? Außerdem werfen wir einen Blick in die Welt der allwissenden Überwachungstechnologie - grenzwertig gruselig oder super hilfreich? Und wo beginnt und endet WEM in diesem Zirkus? Lassen Sie uns einige echte Beispiele hören, wie WEM die CX steigert. Und schließlich die Trends in Callcentern: von anspruchsvollen Kunden bis zur Gig-Economy – es wird eine wilde Fahrt!
Crimeny. Caller talking for a solid fifteen minutes straight so I can't even get a word in edgewise to answer his freaking question. DOOOOOD, take a fucking BREATH 🤦
#CallCenterLife
I giovani non hanno voglia di lavorare, dicono. Vuol dire che sono giovane pure io?
#bastalavoro #voglioleferie #callcenterlife
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