| Website | https://zammad.com/de |
| Github | https://github.com/zammad |
| Newsletter | https://zammad.m-pages.com/sign-up-en |
| Community | https://community.zammad.org |
"Zammad's AI features save us several hours per week."
That's a real customer win and exactly why we built our AI features. No empty promises—just practical tools that streamline support workflows and reduce manual effort.
Curious to see it in action? Join one of our upcoming AI live demos.
🇬🇧 https://zammad.com/en/resources/webinars
🇩🇪 https://zammad.com/de/ressourcen/webinare
A special thank you is on its way to our beta testers! 📦
Over the past few months, users and customers tested new AI features in Zammad, provided feedback and helped us ensure these features are genuinely useful for support teams.
Small packages, big appreciation! 💙
Internet.nl is made possible by using and combining other great open source software. To support ❤️ the projects we build upon, we regularly make donations to them.
In 2025, we have selected:
- @django (web framework)
- @Mastodon (decentralised social network)
- @zammad_hq (helpdesk).
A big thank you 🙏 to the teams behind these projects!
You can find other open source projects that we build upon on https://en.internet.nl/copyright/.
We hear you! But don't blame the messenger. 😄 Our entire support team will tell you the same thing.
The most direct way to enjoy the benefits of 7.0 AI is to upgrade to the V2 plan. This is the best way to support the software and integrate these features into your workflow immediately. We’re ready when you are! 🚀
700 Reasons to say THANK YOU! 🚀
Last Friday, almost 700 of you joined the Zammad 7.0 release webinar from all over the world—including from Asia and Australia who tuned in at 1 AM their time.
Missed the live session? Here two ways for you to catch up:
1️⃣ On March 17th, we’re launching our new, regular AI Live Demos. 👉 https://zammad.com/en/resources/webinars
2️⃣ "That Helpdesk Guy" already dropped a fantastic summary of the 7.0 highlights on YouTube. 👉 https://www.youtube.com/watch?v=unwYUx5--7M
Totally fair question — and we hear you on mixed AI experiences.
About pricing: v2 is our current pricing model and reflects a long-overdue pricing update — we haven’t increased prices since day one of Zammad (over 9 years now), despite continuous improvements and upgrades ever since.
It's also important to note that Zammad AI is 100% optional. Even in v2, AI is only used if you explicitly enable it – and you can disable it at any time if it doesn't add value.
Absolut valider Punkt.
In Zammad sind KI-Funktionen zu 100 % Opt-in: Solange kein KI-Provider konfiguriert ist und nichts aktiv ausgelöst wird, werden keine Daten an irgendeine KI übermittelt.
The perfect blend of human expertise and AI efficiency 🤝
Zammad 7.0 is LIVE. 🚀
The helpdesk you know, now with the intelligence you’ve been waiting for. We’ve added the "Extra Brain" to handle the heavy lifting across the entire ticket lifecycle:
✅ AI Agents | Logistics on autopilot.
✅ AI Writing Assistant | Perfect tone, instantly.
✅ AI Ticket Summary | Long story short—literally.
Ready to take it for a spin?
👉 https://zammad.com/en/product/zammad-7-0
We’re fine-tuning the gears and will reveal the 'how' in our release webinar on Friday. Looking forward to seeing you there: https://zammad.com/en/product/artificial-intelligence
Internet.nl