Martin Jordan

@martinjordan
583 Followers
253 Following
295 Posts
Making services work better for all people, Head of Design & User Research at German government’s Digital Service, former Head of Service Design at UK Government Digital Service
Pronouns: He/him
Websitehttp://martinjordan.com
Weeknoteshttp://verwaltungsgestaltung.de/notizen/category/english/
On Threadshttps://www.threads.net/@martinjordan

Any int’l public servants in Berlin for Creative Bureaucracy Festival next week and interested in workshopping global design patterns?

Join us on Friday morning, 14 June, at DigitalService for 3 chatty hands-on hours with 🥐.

Register your interest via this form:
https://forms.gle/XWadjtPpc1KsnkhFA

Global design pattern workshop • International Design in Government community

We’re planning to hold a workshop on global design patterns in Berlin, Germany, on the morning of Friday, 14 June 2024. It will be adjacent to the Creative Bureaucracy Festival, which happens the day before. Many of us are looking at design patterns for good public services – directly or indirectly. We all have varying degrees of maturity, different circumstances and differing capabilities. Our design systems often already cover styles, components and page types but frequently lack broader design patterns for public services. Building on the excellent work of the international GovStack project, we would like to spend the morning after the Creative Bureaucracy Festival reviewing the design patterns developed there. We want to review what’s good, what’s applicable nationally and internationally, and what’s still missing in the GovStack library. It will be an international in-person exchange facilitated by the International Design in Government community and hosted by the German Federal government’s DigitalService in the Berlin-Kreuzberg neighbourhood. We expect that various countries will attend the workshop. Coffee, croissants, and sticky notes will be served. Let us know if you’re interested in joining! Privacy notice

Google Docs
This is pretty correct: https://seasonsof.berlin/
The seasons of Berlin

Germany’s #democracy is under threat. With fateful state-level elections scheduled for this year, it was powerful to see some 25.000 people spontaneously gathering in front of Brandenburg Gate today to show their opposition against the far-right—and it felt good to bump into friends and colleagues.

#LautGegenRechts #b1401 #NieWiederIstJetzt #AfDVerbot

Train time is writing time.

Here’s my #weeknote for week 81 at Digital Service.

I travelled across Germany to attend the autumn conference of the community of practice network NExT in Wiesbaden. I represented our UCD design community and gave a talk. Afterwards, I co-ran the Public Service Lab Day, a conference in Cologne, together with the city’s innovation office.

http://verwaltungsgestaltung.de/notizen/2023/11/18/week-81-at-the-digital-service-notes-for-13-17-november-2023/

Week #81 at the Digital Service: Notes for 13–17 November 2023

Martin travelled across Germany in his week 81 at Digital Service. He attended the autumn conference of the community of practice network NExT in Wiesbaden to present his design community and give a talk. Afterwards, he co-ran the Public Service Lab Day, a conference in Cologne, together with the ci

Verwaltungsgestaltung • Notizen

How to write good alt text for screen readers – @craigabbott is nailing it with this blog post.

In our organisational Slack, we have an alt-text support channel I established in March for our colleagues in the comms team. People use it to provide support, ask for help, and educate themselves about good #accessibility practices. I’ll pin the post in that channel.

https://www.craigabbott.co.uk/blog/how-to-write-good-alt-text-for-screen-readers/

How to write good alt text for screen readers

What is alt text? Why it matters. And, how to avoid common mistakes.

craigabbott.co.uk

#ServiceDesign folks, who of you have taken any ITIL Foundation courses to learn more about operational service management?

Anything good in there?

Any thoughts?

Do we better address this with an interface or a policy change?

Yesterday, we had excellent discussions about designing vastly improved justice services by thinking from multiple horizons.

The German govt’s #ServiceStandard by @bmi encourages this by having a dedicated point on triggering policy iteration.

It’s Sunday. It’s #WeekNote time.

Week 76 at Digital Service was busy w/ over 50 scheduled meetings in 5 days.

I spent time with our Justice teams, co-ran a bar camp session on the #ServiceStandard, and a lunch & learn session on the long slog of public #ServiceDesign:

http://verwaltungsgestaltung.de/notizen/2023/10/15/week-76-at-the-digital-service-notes-for-9-13-october-2023/

Week #76 at the Digital Service: Notes for 9–13 October 2023

In week 76, Martin worked closely with the team, developing the digital court claims service. He also co-led a session at the NExT camp and joined a community workshop of the Creative Bureaucracy Festival. During a lunch break, he gave his recent conference talk on the long slog of public service de

Verwaltungsgestaltung • Notizen

Belated, here’s my #weeknote 74 for the last week of September.

I discussed people’s performances and possible salary changes and participated in team workshops. I also spent time thinking about the role of ‘Ikigai’, a Japanese concept considering mastery, passion, purpose, and remuneration in the things we do. And that relates to our public sector transformation work.

http://verwaltungsgestaltung.de/notizen/2023/10/01/week-74-at-the-digital-service-notes-for-25-29-september-2023/

Week #74 at the Digital Service: Notes for 25–29 September 2023

Discussing people’s performances and possible salary changes, participating in workshops and having many conversations throughout the short week, Martin was busy in week 74 at Digital Service. He also started preparing for the coming week, which includes a conference talk, a community gathering and

Verwaltungsgestaltung • Notizen

Clara, Kara and I even managed to have a call discussing our talk—through 3 time zones and despite the background noise of crying a toddler, singing people in a train station and laughing football lads.

If you are curious about ‘The long slog of public #ServiceDesign’, join us at #SDinGov on Friday:
https://govservicedesign.net/programme/long-slog-public-service-design

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The long slog of public service design

Service Design in Government