I will always respond to your NPS survey! My response will always be like this.
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Marc Edwards
@marcedwards
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Founder and designer at @bjango. Currently building Skala. I also write music. He/him.
@drewpickard Yep, I agree! And I think that’s a massive issue when you outsource your decision making to metrics. You’ll only ever optimise for local maximums, and be far less likely to take risks. The other issue is that I think it means you *don’t* learn, because you’re less likely to talk to customers.
@drewpickard I think there’s two main issues:
1. Measuring the thing actively makes the product worse. I don’t think anyone enjoys the interruption, no matter when it happens. So, using an NPS survey makes your NPS worse (assuming you could measure it without asking).
2. The data is useless. A single value isn’t going to actually tell you which bugs to fix or which features to add.
@tonyarnold Would love to know what kind of fuckery is going on. Sucks that we all need to get more ram and faster computers, because some companies just don’t care.
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@manolo I hadn’t seen it! Great news! Hopefully they change after this.
@dlx I wish I knew how to get it to happen 100% of the time.
@huwr …with your new chainsaw?!
@holgr @marioguzman Again, again, again, again.