Your Client's Calendar Secret 🤫: Remember and mention your client's personal and family anniversaries.
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Leancept
@leancept
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We provide tools, training, coaching, and support for agencies and firms to highlight their unique abilities, establish themselves as irreplaceable strategic partners, and charge for the value they create.
The Silent Secret to Client Success ✨: Talk less, listen more. Ask to learn more. Everyone likes knowing they've been seen, heard and understood. Clients are no exception.
Anticipate Their Needs, Then Deliver the Wow ✨: Look ahead at what kind of help the customer will need. Prepare for it by providing video tutorials and helpful advice integrated in what you deliver.
Give them a boost 🚀: Retweet and re-share what your clients post on social media. It shows you pay attention to them.
Mea Culpa: Mistakes Happen, Solutions Bloom 🌷: Misunderstandings happen. Don't be a jerk if something was done the wrong way and had to be redone.
Numbers Speak Louder Than Words 📊: When you talk about measurable change, use numbers. Saying you increased traffic isn't as convincing as saying you increased it by 28%.
Uncover Client Pain Points 💡: Do research about customer top issues and pain points and implement ways to address them.
Small Firm, Big Impact 💥: Want to look bigger than you are? Paint a wall, point a spotlight at it and put up a colorful styrofoam version of your logo.
Your Client Just Got an Upgrade ✨: Map out all the client journey touch points and come up with ways you can create value and a positive experience at every one.
