Dominic Hopton

@grork
149 Followers
632 Following
5.5K Posts

Person, collection of elements producing something less than the sum of its parts. (Opinions are mine, and do not represent those of my employer)

(searchable)

Websitehttps://codevoid.net
Bloghttps://codevoid.net/ruminations
GitHubhttps://github.com/grork
Storyvoid Apphttps://storyvoid.app
It seems like every person born before 1980 has a baby photo of them being bathed in a kitchen sink and I have a theory that most of it stopped when people got dishwashers and realized it was a much more convenient way to clean their children.

Why do they persist? I just want to do a thing, but you force me to call, when it’s a very simple transactional task.

I’m not saying we don’t need to call a human occasionally, but that should be about discovery, or sales, not ‘fiddle with my service’.

https://www.codevoid.net/ruminations/2026/05/18/engineered-inefficacy.html

2/2

Engineered Inefficacy

Dominic Hopton's personal blog

Thoughts, Ruminations, & Pontifications
The need to call customer service is often, in reality, a failing of UX: a bug, an explicit decision to employ a dark pattern. ‘Why is my account not letting me do x or y’: bug. ‘Why can’t I cancel the website?’: dark pattern. ‘Why can’t I schedule this appointment right now’: UX failing. 1/2
Why is it that TV shows don’t use real computer UI? I get it in sci, but some detective show is doing a ‘zoom call’, and… it’s custom operating system (on a surface laptop studio no less), and then a mostly correct Zoom UI…
Related anyone looking for a newly graduated kid with a comp sci degree?
Another trend I hate is posts where the first few paragraphs were definitely written by a human, but all of a sudden the writing style changes enough that you can tell they gave up and told Claude to finish the rest.
why did they call them "ai datacenters" when they could have called them "slopping malls"
@cocoawithlove It looks like your site was updated, but the RSS feed is serving localhost urls!

All the models have improved ‘time to first token’, but Claude seems to have forgotten that theres also the time to second token.

Might as well make a cup of tea in the time it takes to get the rest of the tokens flowing.

Not to sound like a thought leader and all but I was reviewing a bunch of hackathon projects and the fact that everyone is slopping them out now (code, frontend, slides, literally everything honestly) really highlights how ideas limited people are