@kimlockhartga

We got a new home heating system installed this spring - a massive investment. During the initial pre-sales conversations I made it 100% clear that any system that required an internet connection was not acceptable in any way.

When the work was done the installation tech informed us that for the system to function it needed to be connected to the internet. I let him know this wasn't what we were told up front, and that we were unwilling to compromise.

"I'm sorry sir, I know this system inside and out, and it doesn't work without a connection. I don't know what you were told, but this is what we need to do next."

"In that case I would like you to leave my house while I call your company and my lawyer."

A few hours and three escalations later, the system is working just fine without any internet connection.

FFS, it shouldn't be this hard. The stove, the fridge, the fucking thermostats. No. Absolutely fucking not.

SentinelOne outage is now almost 6 hours in and impacting customer protection.

Statement from support: "We are aware of ongoing console outages affecting commercial customers globally and are currently restoring services. Customer endpoints are still protected at this time, but managed response services will not have visibility. Threat data reporting is delayed, not lost. Our initial RCA shows an internal automation issue, and not a security incident.”