RoberthI love it when I ask a vendor a question and I get back: "You just active this one thing and then you don't really need to do anything". This is especially fun when my own research led me to at least 4 different things that needs to be done before the thing works. There are so many useless tech support people out there. One of the most annoying things about working in IT.
Marcin Cieślak@destruktive but sometimes very rarely there is someone really great
@saper Yeah, but those work as tech supports for 2 months before getting a better offer or a promotion. Then you're back to square one. I have been new as well but this guy has clearly no experience with the product and for some reason is set as the one contact person we have on it.
@destruktive yeah right. I like doing support. Funny in my project management gigs I usually end up setting up some kind of a bug tracker. #JIRA this time
midzer@destruktive tbh i would prefer people saying they don't know details about a certain topic than giving hints which are obviously vague
@midzer I often say that I don't know but I will find out. People understand that you can't know everything about every single subject.
beardedfancyman ™ @destruktive @midzer Agreed! One of the first things we do here when hiring is gauge a persons Google-fu. No one can know everything, so it gets down to how adept you are at finding an answer and implementing it!
Google-Fu is very important. So important that I'm considering making different Google-Fu grades and starting a dojo.