Eugen RochkoSep 9, 2017

Speaking of first time user experience, there is probably a lot of room for improvement for the "onboarding" screen. It's kinda out of everybody's mind because you only see it once ever.

I get to see it more during development, and it doesn't look great.

Show threadEugen RochkoSep 9, 2017
The fact that we don't do any tracking or analytics complicates matters. It's really hard to tell whether a change actually has any positive effect. I literally don't have any data to tell me whether after we added the onboarding modal more new users stayed or not.
Show threadMoritz Heiber
@Gargron There are always surveys .. voluntary data collection is a valid and viable alternative.
Sep 9, 2017 at 7:44pmWeb
Show threadEugen RochkoSep 9, 2017
@moritzheiber No, sadly! No point surveying people who already use Mastodon. We won't learn about those who gave up on it after not being able to find anything
Show threadMoritz HeiberSep 9, 2017

@Gargron well, but you'd be able to engage with people that might be about to "give up" .. I'd say it'd be worth a shot.

I do see your angle though, IMHO even with sofisticated tracking implemented by most vendors these days it's difficult to determine cause/effect of client churn .. so there isn't a whole lot lost