regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029

just got email from BMJ of the original purchase. 32GB, mate. not the 16GB it now has.

lenovo silently closed the previous ticket. i pinged them just now saying i had the docs. how do i get them to you?

i stated what i wanted: lenovo to make good and replace the missing RAM that disappeared in the process of service.

the guy on chat is powerless, but I asked him to escalate and get someone to actually *email* me in writing re: lenovo's next action in this case.

then the connection dropped (thinking face spinning around)

oh and he didn't answer "how do I get you the docs", didn't even ask for them

i have the material now to go loud, but let's see if they get back to me.