David Gerard22h ago

regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029

just got email from BMJ of the original purchase. 32GB, mate. not the 16GB it now has.

lenovo silently closed the previous ticket. i pinged them just now saying i had the docs. how do i get them to you?

i stated what i wanted: lenovo to make good and replace the missing RAM that disappeared in the process of service.

the guy on chat is powerless, but I asked him to escalate and get someone to actually *email* me in writing re: lenovo's next action in this case.

then the connection dropped (thinking face spinning around)

oh and he didn't answer "how do I get you the docs", didn't even ask for them

i have the material now to go loud, but let's see if they get back to me.

Show threadIngvar
@davidgerard Police report? Sounds like theft (the taking of the RAM), possibly fraud (the claiming that it was only 16 GB, not 32 GB), and possibly (but I am stretching) failed duty of care.
Apr 15 at 1:00pmWeb
Show threadRoger BW 😷21h ago
@vatine @davidgerard But don't call them Lenovo, they are just a bunch of cowboys ("Think UKI") working for Lenovo under contract. Lenovo may suffer reputational damage but they presumably knew that when they decided to stop paying real techies and get this bunch instead.
Show threadThe Penguin of Evil19h ago
@vatine @davidgerard theft requires intent. On the other hand telling the world someone in Lenovo may be stealing RAM seems wise.
Show threadPhilippa Cowderoy17h ago
@vatine @davidgerard That or small claims for the RAM and fit it yourself
Show threadPhilippa Cowderoy17h ago
@vatine @davidgerard (but also DPA/GDPR breach re their records keeping)