David Gerard11h ago

regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029

just got email from BMJ of the original purchase. 32GB, mate. not the 16GB it now has.

lenovo silently closed the previous ticket. i pinged them just now saying i had the docs. how do i get them to you?

i stated what i wanted: lenovo to make good and replace the missing RAM that disappeared in the process of service.

the guy on chat is powerless, but I asked him to escalate and get someone to actually *email* me in writing re: lenovo's next action in this case.

then the connection dropped (thinking face spinning around)

oh and he didn't answer "how do I get you the docs", didn't even ask for them

i have the material now to go loud, but let's see if they get back to me.

Show thread食 Shoku the Umbreon
@davidgerard I would absolutely go loud with it. They screwed up, they know they screwed up, and they're trying to sandbag you now. It's just unfortunate that Mastodon doesn't count as going loud. I would maybe suggest Ars Technica. I feel like most of the similar stories I see them posts end up getting resolved fairly shortly after the story is posted.
12:21pmWeb