David Gerard15h ago

regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029

just got email from BMJ of the original purchase. 32GB, mate. not the 16GB it now has.

lenovo silently closed the previous ticket. i pinged them just now saying i had the docs. how do i get them to you?

i stated what i wanted: lenovo to make good and replace the missing RAM that disappeared in the process of service.

the guy on chat is powerless, but I asked him to escalate and get someone to actually *email* me in writing re: lenovo's next action in this case.

then the connection dropped (thinking face spinning around)

oh and he didn't answer "how do I get you the docs", didn't even ask for them

i have the material now to go loud, but let's see if they get back to me.

Show threadgaytabase15h ago
@davidgerard i think you've tried quite hard and you'd be quite justified in e.g. cold emailing bbc news
Show threadDavid Gerard15h ago

@dysfun oh indeed, particularly if i can find other victims

i'll give them one chance to fix it though

Show threadDavid Gerard

@dysfun it does appear there is actually an internal DDR4 slot, which you have to take the back off to access. you can put 32GB RAM in there and it becomes a 48GB laptop!

said electronic gold is currently £239

i won't resort to that unless and until it's clear i can't get this fixed for £0

11:39amWeb