Experience a compatibility issue with TechnologyA and updated SystemC. TechnologyA and not updated SystemB work fine, as they did from go live 5 years ago.
Can't figure it out, open a support ticket with TechA.
TechA support blames Updated SysC and says there is nothing they can do.
Side note: TechA exists to make SysB and SysC work. It's why they exist.
After some back and forth, I close the ticket. TechA support is sympathetic and unhelpful. I get sent a survey. I scored support zero out of five across the board.
The issue bugs me, there has to be a fix. As stated, this is why TechA exists, and I can't replicate the problem using any equivalent method or system.
So I deep dive it. I capture raw data streams from working, test, and broken systems, compare them.
Find the error, research it.
Anyway. After giving Zero out of Five rating on the support I received, I am waiting like a panther in the tree tops for the Support Manager to get back to me about the review I left.
That's going to be a good day.
Catelli