The Dispatch Layer

Salesforce didn’t just update Slack last week. It declared that the chat window — not the CRM, not the ticketing system, not the database — is where enterprise AI gets controlled. The April 1 announcement shipped 30 new AI features, but the one that matters most barely made the headlines: Slackbot is now a Model Context Protocol client. That means it can connect to and coordinate external services, agents, and tools — including but not limited to Salesforce’s own Agentforce. As Rob Seaman, Slack’s interim CEO, put it: the bot finds “the most relevant and efficient path for the information, without human intervention.”