Wilfrid LIt really annoys me the way security or shop workers follow you about like you're trying to steal things. I assume they do it to everyone, but they really make a point of making their presence known.
Do they want people to browse or not?
It just makes the whole shopping process even less enjoyable. If their aim is to kill off high street shopping for good, then they are doing a good job. In a way those shop employees are destroying their own job.
You read about gangs of youths who blatantly steal, by keeping in large numbers, being intimidating and using violence. Yet store managers think making ordinary customers feel like their are under suspicion is the way to go.
The way the shop workers make you feel like a suspect, I won't be sad to see the shop close and those people lose their jobs. So perhaps that style of shop 'security' is there so companies can easily close branches and get minimum resistance.
It doesn't make sense. The shop must be open for a reason. It must make profit.
I suppose they just push the customer experience, remove good service, and make you feel watched but reduce the shoplifting in the process. It's a trade off.
But I think the bad experience is outweighing the value these stores have.