Jonathan Kamens 86 47Mar 29
#TechIsShitDispatch
This is what I see in #Intuit #TurboTax for Windows when I attempt to enter my W-2 wages for last year.
It's going to be tough doing my taxes with TurboTax if I can't enter my wages!
P.S. I wrote a little script to blur last year's wages in the video. In case you're curious or might find it useful: https://gist.github.com/jikamens/19fc31364709889ff947824fd7020f33
Show threadJonathan Kamens 86 47Mar 29
It appears this bug has existed in TurboTax for _years_ without ever being fixed. Ref: https://ttlc.intuit.com/community/after-you-file/discussion/can-t-enter-my-w-2/00/2635889
Can't enter my w-2

Can't enter my w-2. Says hit snag, return to previous topic to be sure you entered information correctly. All I can enter is EIN then I hit continue and keep getting this message.

Show threadJonathan Kamens 86 47Mar 29
I just spent over an hour on the phone with Intuit getting this fixed.
First call failed because I said something wrong to the IVR and got disconnected.
Second call failed because once I was finally connected to an agent I got disconnected.
Third call took 45 minutes. I had to "force uninstall" both years of TurboTax that were on my computer and then reinstall, and after that it worked.
smdh
Show threadJonathan Kamens 86 47Mar 29
Figuring out how to call #Intuit on the phone to get this fixed was a whole other saga. TLDR the phone number is 800-446-8848 in case you need it.
I used their chatbot to get that number. It gave me four different wrong/inapplicable answers before I finally coerced the right answer out of it.
They seem to have trained the chatbot on the entire historical content of the #TurboTax forums even though much of the information there was either wrong to begin with or is outdated.
#TechIsShitDispatch
Show threadJonathan Kamens 86 47
I've gotten the "Hmm, looks like we've hit a snag" error from #TurboTax so many times this year I've lost count. It kept happening even after the "fix" described above. I had to switch from interview to forms mode multiple times to enter data because interview mode is so broken.
It seems clear #Intuit is letting the desktop app wither on the vine to force people to switch to the web version.
I'll switch to TaxCut before that. No way I'm putting my tax data in Intuit's cloud.
#enshittification
Apr 3 at 4:40pmWeb
Show threadGarrett Wollman1d ago
@jik I've been using Block for a long time and they're seemingly on the same trend, pushing online over the locally installed app. (I wouldn't start using it today, but since I've been using it for decades it's the path of least resistance to just buy the next year's version rather than investigating alternatives.)
Show threadJonathan Kamens 86 471d ago
@wollman *sigh*