Jonathan Kamens 86 4712h ago
#TechIsShitDispatch
This is what I see in #Intuit #TurboTax for Windows when I attempt to enter my W-2 wages for last year.
It's going to be tough doing my taxes with TurboTax if I can't enter my wages!
P.S. I wrote a little script to blur last year's wages in the video. In case you're curious or might find it useful: https://gist.github.com/jikamens/19fc31364709889ff947824fd7020f33
Show threadJonathan Kamens 86 4712h ago
It appears this bug has existed in TurboTax for _years_ without ever being fixed. Ref: https://ttlc.intuit.com/community/after-you-file/discussion/can-t-enter-my-w-2/00/2635889
Can't enter my w-2

Can't enter my w-2. Says hit snag, return to previous topic to be sure you entered information correctly. All I can enter is EIN then I hit continue and keep getting this message.

Show threadJonathan Kamens 86 47
I just spent over an hour on the phone with Intuit getting this fixed.
First call failed because I said something wrong to the IVR and got disconnected.
Second call failed because once I was finally connected to an agent I got disconnected.
Third call took 45 minutes. I had to "force uninstall" both years of TurboTax that were on my computer and then reinstall, and after that it worked.
smdh
1:15amWeb
Show threadJonathan Kamens 86 4711h ago
Figuring out how to call #Intuit on the phone to get this fixed was a whole other saga. TLDR the phone number is 800-446-8848 in case you need it.
I used their chatbot to get that number. It gave me four different wrong/inapplicable answers before I finally coerced the right answer out of it.
They seem to have trained the chatbot on the entire historical content of the #TurboTax forums even though much of the information there was either wrong to begin with or is outdated.
#TechIsShitDispatch