Mastodawn

RE: https://scholar.social/@gedankenstuecke/116290659558200102

Quoting Bastian’s blog:

It might look like #forking works as advertised to resolve disputes, but the reality is that forking often is a good “dispute resolution” in the same way as “move to a different country if you don’t like it here” is a good way to solve national political issues

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Gonçalo 6d ago

@pjacock yes, forking is the last stage of a conflict. There should be actions much earlier to deescalate issues: https://bfahandel.dk/en/psychosocial-working-environment/conflicts-with-colleagues-and-costumers/conflict-with-customers/the-conflict-ladder-how-to-de-escalate-a-conflict

The Conflict Ladder - how to de-escalate a conflict

The conflict ladder shows how a simple disagreement can easily escalate to a point where the object of the conflict is forgotten and there is only yelling. But what actually happens to the customer? And how do you get control of the individual steps in the conflict?