Convey911Mar 25

A telecommunications supervisor said something at a recent conference that stuck with us.

"We've just accepted that language line connections are going to be a hassle. It's part of the job."

That's not a technology problem. That's a normalization problem.

Show threadConvey911

Scrambling for access pins during an active call. Systems that can't process pin entries cleanly. Delays when someone talks while the pin is being entered.

None of these are catastrophic individually. But in emergency response, small friction compounds fast.

Mar 25 at 3:00pmTypefully
Show threadConvey911Mar 25

Response time data is tracked obsessively at the best agencies. Language barrier incidents often aren't tracked at all.

That's the gap worth closing.

#911 #EmergencyResponse #LanguageAccess #PublicSafetyTech #Convey911