AvGeeksPoints Are Not Free: Why Hotel Managers Who Call You a Freeloader Are Dead Wrong
A recent piece published by Air Mail sent ripples through the travel community with a piece titled "The Bonvoy Problem," sporting the inflammatory subheading: "Points programs are destroying the luxury-hotel experience. Can anything stop the freeloaders?" The article recounts a hotel manager ranting at a confidential industry meeting about guests who dare to redeem the points they earned — describing them as though they had snuck in through a back window rather than checked in through the […]