GBG’s ID verification service arbitrarily limits middle names length, then fails

Email to customer.support@gbg.com, an ID-verification service in Australia.

Subject: Please increase the length of the middle names field for driver’s licences ID verification

Hi,

I have just spent three anxious days trying to get my ID verified for a loan. The check kept bouncing at the lender’s on my driver’s license.

I finally offered to use a passport, which fortunately worked. However, when I got to do the verification check myself, I thought I’d try to see what was happening with the Driver’s License, so I tried it out first.

tl;dr: the “MIDDLE NAMES” field is required to be no more than 20 characters. I have three middle names, totalling 23 characters. This is why it didn’t work, as the names were fine on my ID documents but, I guess, could never match the truncated data.

I also note that the lender, presumably using a UI from GBG, was not informed of that limitation, and was therefore in the dark as to why the check was failing.

Please refer to https://www.kalzumeus.com/2010/06/17/falsehoods-programmers-believe-about-names/, and fix your system.

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