The promise of #agenticAI is being realized in systems like the Service Copilot that Zeiss microscopes provides for its field service engineers, integrating technical documentation, subject matter expertise, and user-generated insights, all orchestrated and shared with a suite of AI agents.

While it relies heavily on modern LLM technology, Max Gärber says it's the system's solid #knowledgeGraph and metadata foundation that make it a success.

https://knowledgegraphinsights.com/max-gaerber/