Venting here, apologies. Thread
1. After dropping their CQC care home rating from ‘good’ to ‘needs improvement’, and losing 3 managers in the space of 6 months, the management at my mum’s care home thought they’d print some bullshit PR to reassure (gaslight) everyone that things weren’t on the slide.
It included satisfaction statistics that were entirely unattributed/fictitious (see pic).

