Jonathan Kamens 86 47
#TechIsShitDispatch
I regularly place large orders of a particular variety of tea from the #Twinings website, because it's pretty much the only variety I drink and it's often hard to find in grocery stores.
Shipping is supposed to be free for orders over $50.
When I went to order tea several days ago, it said it was going to charge me $12 in shipping on a $54 order, after the "cart" page claimed shipping would be free.
I emailed their customer support. So far no response.
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Feb 26 at 4:01pmWeb
Show threadJonathan Kamens 86 47Feb 26
Worth noting: on two different prior occasions this particular website has started charging me sales tax even though tea is considered groceries and grocery purchases are tax-exempt where I live. Both times I had to reach out to them and ask them to fix the website. The second time, I think rather than fixing the logic of the website, they marked my account as tax-exempt. *sigh*
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Show threadJonathan Kamens 86 47Mar 3
Customer service at #Twinings never responded to my two emails about this, and I checked a few days ago and it was still broken, but I checked again today and it was magically fixed so I was able to order more tea without paying for shipping.
(For some reason the "standard shipping" option had been removed from the shipping page, so the only available option was UPS Ground which was not free, but the free option magically returned.)