Processes create success; tools accelerate it.

A $10-per-user AI assistant cannot fix lack of internal accountability, poor client onboarding, etc. Adding technology to a broken process can make mistakes happen faster, more frequently, and at a much greater cost.

We consider purchases only after helping our clients identify the challenge, establish the human process, then determine which tool, if any, is needed.

Invest in process first.

#businessacumen #strategy #msp #ITStartsAtPeople