@cocaine_owlbear Can't reply to them directly 'cause I've defederated fosstodon already...but I did send them an email, after which the account I've had since 2018 got deleted. ZERO tolerance for this bullshit anymore.
I'm a software dev. I've seen the kind of code these things produce. It'll pass your test cases and then fail catastrophically the moment you try to actually use it. And then they give it to me to fix it and it's like something out of an obfuscated code contest, damn near unintelligible, and the only solution is for me to do a full rewrite. If they're building their hardware like that and then just "rolling with it" then I can't trust a single damn product they produce...
And this is PARTICULARLY egregious for a company that mostly sells to amateurs who might not have the skills or tools to determine if it's a faulty component; they'll be sitting there thinking THEY did something wrong!