2/2 "My Internet Provider and the Enshittification of Tech Support by AI!"
The tech support person who insisted the word was "megawatts" and not "megabits" and sounded like a bot (no affect in their voice) was the AI-enhanced (in real time) voice of a person in India whose accent was "Americanized" for "ease of understanding to our customers."
I shit you not. Learned this from a Stateside call center supervisor I received a requested callback from.
FML.
@noondlyt I talk gobbledygook every time I suspect I am talking to AI. Most times, I get passed on to a human. Once, one politely told me off and hung up. At least, I think it was AI.
@TheEddieShow I knew I had a post about my experience with the Liberty Mutual insurance AI agent.