So here I am, back with FastMail after a horrible experience with PurelyMail.

I noticed that I wasn't receiving all the e-mail. Not even from Firefox Relays and other sites like a bank.

I tried to reach the support team but was ghosted so far. I don't know how I'll get a refund if they don't reply.

Anyone got any tips? Disabling DMARC feature for incoming emails would solve this?

🟢 Update: poking around, I found a setting called "DMARC Enforcement on Incoming Mail". Disabling it solves the problem for me.

I guess that this + catch-all enabled made the incoming e-mails be discarded due to DMARC/SPF/DKIM misalignment after forwarding internally (to catch all e-mail).

#FastMail #PurelyMail #email #AskFedi

So, PurelyMail e-mail support finally replied. They said "sorry" 3 times in a single short message and also said that they would better document the feature I mentioned and that was the culprit of all the trouble I had.

#PurelyMail