It is time for my annual masochistic practice known as "renewing my ISACA membership".
I complained about this last year, someone from #ISACA reached out, saw where I have repeatedly opened tickets (unanswered) with them about how trash the renewal process is, and told me how to get engaged with them to fix it. Then, a couple of months ago, I received an email saying I would not be chosen to help them fix their trash technology and trash process. That they invited me to help them fix.
1/5
I've been an ISACA member for nearly 18 years at this point--Platinum membership in their parlance. This renewal process plus the trash way they do their FREE CPE-earning webinars (similarly excessive checkout process with tax address & shipping address pages) is tempting me to #cancel my ISACA membership.
So far this renewal...
1) I've been asked for a billing address for tax purposes. (legit, but relevant on the next screen)
2/5
2) I was asked for a shipping information...
2a) Shipment receiver name. (they have my name; nothing is being shipped)
2b) Phone number for shipping purposes. (nothing is being shipped)
2c) Shipping address. For one, I already gave you an address in No. 1 above; but also THERE IS NOTHING TO SHIP TO ME!
3) I switched to Google Chrome. The main page took >30 seconds to load. The login page took >90 seconds to load. Subsequent pages have been acceptable, but still >5 second load times.
3/5
4) Going through the same flow, I WAS PRESENTED WITH AN EXTRA PAGE. A consent page that I didn't get on Firefox!!! What is this insanity?
5) Going through the same flow, the shipping address page was not included, meaning there's somehow A DIFFERENT FLOW FOR FIREFOX VS CHROME??? Someone tell them that's not how web dev is supposed to work.
4/5
Cliff Barbier