kepanoWhen you email issues to Obsidian Entertainment (the video game company) their AI support hallucinates and tells you to email Obsidian (the note-taking company) instead.
The perils of trusting an LLM with your customer support.
Randagodron@kepano prompt : "get rid of the customer's requests"
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-> send them to another company with the same name, nobody will notice 👍🏻✅
🤖
💡
-> send them to another company with the same name, nobody will notice 👍🏻✅
D.C.U.K.@randagodron @kepano Ever since we introduced the LLM, open tickets are way down!