kepanoWhen you email issues to Obsidian Entertainment (the video game company) their AI support hallucinates and tells you to email Obsidian (the note-taking company) instead.
The perils of trusting an LLM with your customer support.
oldguycrustyI think you are missing the point.
Obsidian Entertainment doesnt WANT your email. Clearly.
So - I would posit that their AI is performing perfectly.
Supermoosie"And on this graph, we can see that we have gone from 10,00 issues handled by our human customer service, down to just 2 post AI. We can therefore conclude that both the quality of our software we shipped has improved and any issues that did arise were easily handled by our powerful AI agent. Hence customers are experiencing a leap in satisfaction.
Reality:
Customer: I have a issue.
AI Agent: Piss off
Yep. You get it exactly.