I'd planned a day out today using last week's #NorthernRail sale to celebrate #Rail200: up the Settle & Carlisle, across to Newcastle, then back down the East Coast to home. But my #CrossCountry train to get to the start was cancelled and I couldn't make it.

Northern refused to change my tickets because their train was on time. Said I had to buy new ones at full price (with the sale finished, that's ~£60 instead of £4).

Conversely, #LNER refunded me the full £23 with no problems.

#UKRail