A quotation from Judith Martin

Etiquette never works with people of ill will.

Judith Martin (b. 1938) American author, journalist, etiquette expert [a.k.a. Miss Manners]
Interview (1997-03), “She Says: Miss Manners,” by Sandy Fernández, Ms magazine, Vol. 7, No. 5 (1997-03/04)

More info about this quote: wist.info/martin-judith/79370/

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