gandalf_der_12te

Something about incentives

https://discuss.tchncs.de/post/45843555

Sep 28 at 4:40pmWeb
Show threadIheartcheeseSep 28
He is an agent of capitalistic chaos.
Show threadBlackoutSep 28
Close them anyways and gaslight them when they complain. Tell them to open another ticket. Repeat. This is called the Sisyphus method.
Show threadGodortSep 28
As soon as a metric becomes a goal, it stops being a useful metric. This is management 101
Show threaddastanktalSep 28
Gamification of the system. I love it
Show threadspittingimageSep 28
One of our desktop techs was found to be opening/closing tickets for the work of processing tickets. It was strongly suggested that she not do that.
Show threadZorsithSep 29
I had a supervisor insist we created 1-to-1 tickets for every individual system imaged. This was extremely tedious and arguably more work than the actual imaging (we did a fairly large amount of imaging)
Show threadegretsSep 28

the receptionist filed another ticket: “My keyboard is missing.”

Impressive. Voice dictation, on-screen keyboard, or they had a help desk that is actually slightly workable on mobile? (The third is imaginary.)

Show threadkemorgSep 28
Called them?
Show threadegretsSep 28
You have a more human ticketing system than any I’ve worked with if that’s an option!
Show threadkemorgSep 28
Ah I forgot that these days old school contact channels are hidden and all you see are clanker chatbots
Show threadTrainguyromSep 28
Or for modern times it’s a laptop dock so they just opened their laptop and entered the ticket that way
Show threadZorsithSep 29
Called and transcribed by the lowest tier help desk tech or call center.
Show threadteftSep 28
https://en.wikipedia.org/wiki/Perverse_incentive
Perverse incentive - Wikipedia

Show threadmozingoSep 28
Why tf is “stole” censored?? We can’t even discuss crime now?
Show threadpewgar_seemsimandroidSep 28
mabye it was engagement bait?
Show threadMinnesotaGoddamSep 29
i see what you did they’re
Show threadxylolSep 28
I remember a director asking me to speed up getting a large order out before the end of the week even though I had already put in the best guess as a week later.
I reminded him I work by the hour and not on commission and he was like “ooh yeah that makes sense, alright carry on”
Show threadyeehawSep 29

Had this once, had a prize for most tickets closed. Every morning I’d be first to grab all the easy garbage tickets. I won.

Don’t hate the player, hate the game.