To write good customer service AI prompts, start by naming the customer’s emotion and what needs to happen next.

For example:
A customer is upset because their order hasn’t arrived.
Craft a reply that offers a real solution.
Their order number is 12345.
Use a kind and helpful tone.

Be clear and direct. Tell the AI exactly what to say and how to say it. Skip vague or poetic language—focus on solving the problem. (1/2)