#Purolator are a joke. I have 2 parcels with them that are "delayed in transit due to ferry delay." One of them has said that for over a week.

And yeah, I'm in #Newfoundland. That does happen. BUT, we've had a week of unseasonably good weather.

I get it. #CanadaPost was on strike & Purolator's volume skyrocketed. So just admit that! Be honest about the delay.

All customer service involves some amount of smoke & mirrors. But only an idiot of a manager chooses an easily identified lie.