Researchers say AI transcription tool used in hospitals invents things no one ever said

Whisper is a popular transcription tool powered by artificial intelligence, but it has a major flaw. It makes things up that were never said. Whisper was created by OpenAI. It's being used in many industries worldwide to translate and transcribe interviews, generate text in popular consumer technologies and create subtitles for videos. OpenAI has promoted Whisper as having near “human level robustness and accuracy." But more than a dozen computer scientists and software developers tell The Associated Press that isn’t always the case and that it's prone to making up chunks of text and even entire sentences. An OpenAI spokesperson says the company studies how to reduce that and updates its models incorporating feedback received.