⬡-49016 (moved to catgirl.cloud!)(repost with alt)
Irfan@lexi Have you tried turning it off and on again?
Latte macchiato 
@lexi You know it's bad when we call in backup 
Scott Williams 🐧@lexi When they RDP into your immutable Linux install on your workstation.
Boyd Stephen Smith Jr.@lexi I had this. Stumped them good. They reimaged my whole system, then afterwards actually found the problematic virus definition update IT policy + IT automation had pushed to the system the day before I opened my issue.
I was proud and horrified.
HowToPhil (Phillip R)@lexi The IT person after making a house call
Ciggy Bringer of SmokeGetting revenge by altering the LMhosts file so I can play effortless savior another day.
Jay@lexi I always feel terrible having to open a ticket, so I make sure to detail everything I tried, first.
On the one hand, that means I only send in tickets when something’s good and fucked. On the other hand…
William Robison@lexi ah I loved a user like you. The one click was a freebie. You on the other hand are billable hours.
@William_Robison bonus points if its fucked up bad enough that remoting in doesnt work and you physically have to be there when you're billed hourly lol
@lexi oh that's happened more than once. For on sight I charged a 3 hour minimum.
Customer: there is no Internet.
Me: ok, ah, I can't see you. Let me dial in.
Ok, the router is up, could you check that the router is on.
Customer: no lights are on.
Me: are you sure it's plugged in?
Customer: yes.
Me: ok I'll be there in about 45 minutes.
@lexi I walked in and the wall wort for the router was hanging down a foot or two from the front of the shelf. He obviously did look. Plugged it in, checked it had a heartbeat. Less than 5 minutes on site, handed him a bill for $300, and left.
If I hadn't been pissed of for having driven 40 miles for nothing I would have sat down and done some other stuff better done onsite.
it's winter@lexi i somehow made it so my computer couldn’t even load the login screen. we had to do a full OS reinstall
DB SchweinOne of my favourite compliments when I left a job was the IT lead saying "You are just as good as we are at finding/fixing errors"
I mean, I kinda knew that, but it was nice to hear a professional in the field thought so too :-)
somcak@lexi My IT guys hate my calls. I used to be an IT gal, so when I can't figure it out, it well and truly fucked.