Parkview Medical Center – Patient Satisfaction platform | CLEVERºFRANKE

People become patients when they face a physical or mental issue. They contact medical centers with hopes and expectations about how this can be solved. For medical centers it is important to have happy and satisfied patients who value their services. This is because mental wellbeing leads to better clinical outcomes. Satisfied patients also have fewer complaints, which causes less stress within medical centers and professionals. Patient satisfaction is increasingly important, especially with a raised focus on value-based healthcare. Having a good overview of a patient's experience can be challenging for medical centers, mainly because they often have many different departments that are not well connected. Thus, data about the overall patient experience is usually scattered. In addition, it is often unclear to the staff how patients value their work and which factors influence their perception. We created a platform that provides insight into the holistic patient experience, satisfaction, and underlying causes. Now, medical centers can include the patient's voice as an active participant both in day-to-day operations and long-term decisions. We ensure that the voice of the patient is a big part of every decision taken at the hospital, leading to more communication between professionals and ensuring patient wellbeing from a more holistic view. The platform helps Parkview put the patient experience at the core of their organization, centering patients’ voices and prioritizing their desires.