Customer delight requires understanding your customers needs and desires. Often even your customers don’t understand these well. Businesses that have a deep appreciation for what their customers, and potential customers, desire and that create systems to deliver solutions that delight those customers benefit greatly from that effort.

https://management.curiouscatblog.net/2017/01/10/cater-to-customers-desires-to-achieve-customer-delight/

#management #customer_focus