POSIWID
The purpose of a system is what it does (POSIWID) is a systems thinking heuristic coined by Stafford Beer, who observed that there is "no point in claiming that the purpose of a system is to do what it constantly fails to do."
https://en.wikipedia.org/wiki/The_purpose_of_a_system_is_what_it_does
Authorities only want efficiency and effectiveness when it suits their own, arbitrary objectives.
They *actively* cultivate inefficiency and ineffectiveness among everyone else to insulate themselves against surprises.