Bear

HELP PLEASE! (This is important - a boost would appreciated - I’m trying to prove a point with a company who won’t apologise!)

If an airport lounge advertises “hot and cold food” what would you assume?

No hot food, all cold.
1.7%
1 hot item, everything else cold
8.9%
A small but standard selection of hot & cold foods
79.5%
A FULL menu
9.9%
Poll ended at .
Sep 27, 2023 at 2:41pmWeb
Show threadBearSep 27, 2023
WON’t apologise! Not want! Ugh!
Show threadRihards OlupsSep 27, 2023
@[email protected] You can fix the original post ;)
Show threadBearSep 27, 2023
@richlv I did that a while back to another post and it cleared the results.
Show threadRihards OlupsSep 27, 2023
@[email protected] Oh wow, there indeed is no warning about that...
Well, "voted" on https://github.com/mastodon/mastodon/issues/24997 .
Editing a poll's message after it has been published causes an issue with the poll results. · Issue #24997 · mastodon/mastodon

Steps to reproduce the problem Run a short poll. Document the results. Edit the original poll's message. Verify if the results of the poll are skewed in some way. Expected behaviour Editing the tex...

GitHub
Show threadBearSep 27, 2023
@richlv Yep. Done it again. Ugh.
Show threadindrora, hacker at smallSep 27, 2023
@rob I’ll throw them the bone of “something enjoyable hot or cold such as pop tarts or similar pastries” as long as there’s a warming option.
Show threadBeto DealmeidaSep 27, 2023

@rob as a programmer I would assume there's at least one hot item and at least one cold item.

As a normal human being, I would assume a small assortment of hot and cold items.

Show threadBearSep 27, 2023
@beto I like this answer.
Show threadBearSep 27, 2023
Hello everyone who voted and boosted my poll. Please could you undo your boost and boost again and vote again as I had to edit it and it removed all the results. Much appreciated. Thank you.
Show threadSimon HarperSep 27, 2023
@[email protected] un-boosted, but cannot vote again mate. Won't let me.
Show threadBearSep 27, 2023
@simonharper Never mind. Thank you though.
Show threadSimon HarperSep 27, 2023
@[email protected] safe travels home. Hope the food on the plane is better than the lounge.
Show threadJeffrey P. Bigham 🔥🔥Sep 27, 2023
@rob hot AND cold water?
Show threadex or current IDF unwelcomeSep 27, 2023
@rob cold chilli
Show threadOmnivoreSep 27, 2023

@rob

As someone who works with logical statements (a programmer) I would expect something like Baked Alaska.

Show threadClifford OliverSep 27, 2023
@rob : There is a microwave.
Show threadUncle HarveySep 27, 2023
@rob
Fresh off the burners and sitting on a counter getting cold. We ARE talking airplane food here...😏
Show threadKate WatsonSep 27, 2023
@rob A single hot option would be annoying but within the letter (if not the spirit) of the offer.
Show threadKate WatsonSep 27, 2023
@rob As I suppose would be some cold items which can be reheated and a microwave to do that in.
Show threadMans RSep 27, 2023
@rob Cold food served in a hot room.
Show threadNAB 🇬🇧🇪🇺🔶Sep 27, 2023
@rob I'd expect a small but standard selection but I'd be hoping for a full menu.
Show threadBen CurthoysSep 27, 2023
@[email protected] I'm imagining a Greggs. Some baguettes in the chiller, some warm-ish sausage rolls. A variety of pasty shaped objects in a warming cabinet.
Show threadBearSep 27, 2023
@bencurthoys Which would have been better than what we got.
Show threadDan SugalskiSep 27, 2023
@rob My perspective is it's a perk that required me to have paid them quite a bit of cash and they can goddamn come up with a proper and sensible set of amenities and not cheap out.
Show threadBearSep 27, 2023
@wordshaper The hot food was porridge. The cold was scones and croissants.
Show threadDan SugalskiSep 27, 2023
@rob Then the company can fuck off into the sun, that's utter crap.
Show threadBearSep 27, 2023
@wordshaper My thoughts exactly!
Show threadDon ThompsonSep 27, 2023
@rob @wordshaper
Croissants should be served warm, with confiture d’apricot. Anything else is just wrong. Scones should be warmed too. The operator of this lounge should be sent back to catering school.
Show threadAGTMADCAT 🇬🇧🇺🇸🇺🇦🇹🇼🇵🇸Sep 28, 2023
@guardeddon @rob @wordshaper Pain au chocolat would like a word!
Show threadDan SugalskiSep 28, 2023
@AGTMADCAT @guardeddon @rob and the words that pain au chocolatine would like to have are “serve me warm”
Show threadAGTMADCAT 🇬🇧🇺🇸🇺🇦🇹🇼🇵🇸Sep 28, 2023
@wordshaper @guardeddon @rob tousjours!
Show threadaethervisionSep 27, 2023
@rob Two words: Cavity Search. It’s in an airport. You can’t believe anything they tell you when they have their own police force willing to act on any whim. They have airport jails. You will take the one hot thing and you will like it.
Show threadBearSep 27, 2023
@aethervision Ri-ight.
Show threadjust_chill (domicile second.)Sep 27, 2023
@rob I would not be surprised not to have hot food in the middle of the night though, unless specified otherwise (or maybe microwaveable things for the night). I could also see a single hot item in a *technically correct* kind of way, although that would be a negative.
Show threadBearSep 27, 2023
@just_chill This was 8.30am. The lounge closes at 11pm so no need to worry about late night stuff.
Show threadjust_chill (domicile second.)Sep 27, 2023
@rob well then, thanks for the precision ! Just wanted not to come off as an entitled prick towards nightshift workers :)
Show threadBearSep 27, 2023
@just_chill Nope, I get that, you didn’t come off as entitled at all.
Show threadHasufinSep 27, 2023
@[email protected] I mean, I'd assume a vending machine with a Microwave. Most likely an industrial microwave with incomprehensible instructions. But I'm cynical that way.
Show threadBearSep 27, 2023
@Hasufin I’d assume that if it wasn’t a “Premier” lounge.
Show threadHasufinSep 28, 2023
@[email protected] Ah, see, they don't let me into those.
Show threadWe Can Be GyrosSep 27, 2023
@rob hot OR cold food is downstairs. 
Show threadBearSep 27, 2023
@WecanbeGyros I don’t understand what you’re getting at.
Show threadWe Can Be GyrosSep 27, 2023
@rob if it was not both things, it would say 'Or' is what I meant.
Show threadRobots can be gay deal with itSep 27, 2023

@rob I used to do OTR trucking, and I know how much things have changed since the pandemic.

So, that being said, I would expect the warm food to be gone by 7PM and not return until 7AM. All the cold stuff looking kinda picked over. That's been my truck stop experience.

Show threadCykonotSep 27, 2023
@rob id assume a buffet with hot lights and whatnot
Show threadBearSep 27, 2023
@cykonot Hot food was porridge. Cold food was pastries.
Show threadCykonotSep 27, 2023
@rob crazy to describe both menu items instead of just listing them. Would even have alliteration!
Show threadDatenegassieSep 27, 2023
@rob Something that's been improperly microwaved, it has both hot and cold spots
Show threadBrendanSep 28, 2023
@rob
If there's equal proportions of hot and cold foods would they cancel out?
Show threadLauraSep 28, 2023
@rob one lukewarm item
Show threaddprk_ebooksSep 28, 2023
@rob
I would assume that supply chains are hard and that the selection may vary at times
Show threadElizabeth GuiltSep 28, 2023
@rob also depends what you mean by "expect". "Feel ought to be offered based on the advert", vs "actually expect to find, based on a lifetime of disappointment at over-inflated advertising"!
Show threadDarcySep 28, 2023

@rob Based on that wording in any advert, I'd expect a selection of both hot and cold foods, as would almost anyone.

In a "premium" airport lounge, I would consider that wording to be an advertisement of the selling points of the lounge (after all, it can only be a list of benefits or a disclaimer and it clearly isn't intended as a disclaimer) and I'd certainly expect a selection of both. That's the expectation the phrase clearly *intended* to create.

I will avoid their "premium" nonsense.

Show threadBearSep 28, 2023
@O_DarcyW hot food = porridge. Cold food = a selection of pastries.
Show threadDarcySep 28, 2023

@rob Either there used to be more options and no one has updated the wording (in which case, they should acknowledge and do so now) or it was always a sad offering of "Well, when we said hot & cold food, this one is the hot food and this one is the cold food" and they intended to mislead.

What's certain is that they're happy to disappoint. With such limited options,

1/2

Show threadDarcySep 28, 2023

@rob they must know the odds of a customer not liking one is quite high and for them, there will be only hot OR cold food. It's like the old "You can have any colour you like, so long as it's black" joke.

Poor customer service whichever way you look at it. I realise it's not the money or any of that. It's just the lack of acknowledgement, as if you're the unreasonable one for interpreting a phrase exactly how the vast majority of people would interpret it and how most outlets use it!

2/2