Matt He/Him  ​ Jul 31, 2023

To all my #helpdesk homies, If your current employer won't give you a raise, find someone else who will.

Helpdesk is a fucking gold mine for hard working, intelligent employees. If you have a helpdesk tech who's not only excelling at their own responsibilities, but actively seeking out more, and also learning and trying to improve themselves, THEY WILL NEVER STAY IN HELPDESK NO MATTER HOW HARD YOU TRY TO KEEP THEM THERE. They will get a job somewhere else, and you will have lost a good employee.

I'm so sick of hearing my IT friends telling me they're being passed up for promotions because leadership wants them doing the same shit every day until they die. Hard work is rewarded with more shit and no pay, and CEO's are crying about people not willing to give even a single calorie of effort beyond the absolute bare minimum requirements.

#it #infosec #informationtechnology #itjobs

Show threadGarva 🚀

@CaffeinatedInfoSec agreed. With my manager hat on, we should actively encourage this kind of churn. Getting the great people out of support (not necessarily out of the org) is waaaaay more valuable than keeping them locked in it. For us individually, for the organisation, for the global tech community.

Sure you might lose a great tech. But dang, you just earned a great Sysadmin or network engineer or whatever. Or maybe you didn't because they left? Maybe they spent 18 months kicking ass before leaving for bigger things. You're now left with a better environment than you had 18, 12, 6, 3 months ago. Keep it going, keep looking for the next kickass tech to boast about. There are loads out there, and they keep being held back.

Celebrate putting someone amazing into the space, teaching them great habits as they grow, instead of being angry that the people you lose, to competition at best, or grind down into dust until they leave tech entirely due to depression and burnout or worse.

Jul 31, 2023 at 3:26pmWeb
Show threadMatt He/Him  ​ Jul 31, 2023
@garva I just don't understand how you could see someone with blatantly obvious skill and knowledge of your environment and actively work to keep them doing lower skill tasks. Like, you know this person is a good team fit, dependable, and knowledgeable. Why are you trying SO HARD to waste that talent on making them telling users to reboot their computers??? It makes no sense. Even from a purely selfish perspective of viewing employees as human capital to be exploited. You are wasting good talent on entry level chores. I don't get it.
Show threadGarva 🚀Jul 31, 2023

@CaffeinatedInfoSec I can think of and have seen reasons, primarily "I did want them to do better than me" and "I'm jealous and I can't let others see they know more than I do" to your basic feelings of superiority and power.

Selfish reasons.

As they say, "you don't quit a job, you quit a manager" so a manager with lots of 'quits' in their team might be a red flag.