"Librarians say they’re seeing more people with more complex needs than ever before. In Toronto, the number of recorded “incidents,” a term which includes violent, disruptive, or threatening events, spiked from 7.16 per 100,000 visits in 2012 to 35.74 in 2021." —Nicholas Hune-Brown for The Walrus.

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Have You Been to the Library Lately? | The Walrus

Librarians once worried about shushing patrons. Now they have to deal with mental health episodes, the homelessness crisis, and random violence

The Walrus